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Privacy, terms and refunds

Setu Demo Unisex Salon & Spa · Last updated 9 November 2026

Privacy policy

This page explains, in simple words, what details we keep about you, why, for how long, and who sees them. It follows India's Digital Personal Data Protection Act, 2023 and its Rules.

What we collect

• When you book or visit: your name, mobile number, the services you choose, date and time, and any note you write.
• If you add them yourself: WhatsApp number, email, home address (for home visits), birthday, anniversary, gender and a profile photo.
• From your visits: your bills, payments, wallet, points, membership and feedback.
• If you say yes to cookies: which ad or website brought you here.

Why we use it

• To book, confirm, remind and serve your appointment, and to make your bill. This is needed to give you the service.
• To keep your wallet, points and membership correct.
• To send offers and festival wishes, only if you said yes. You can stop them any time.
• To follow the law, for example tax and GST records.

Who sees it

Our salon team, only as much as they need to serve you. We do not sell your details. We use a few trusted services to run the salon: Google (our software and data storage), WhatsApp (messages), and our salon software provider BeautySetu. They work for us and may use your details only for our salon. We share details with the government only when the law asks.

How long we keep it

• Your customer profile: while you keep visiting. If you do not visit for 3 years, we delete it or remove your name and number from it.
• Bills and payment records: as long as tax and GST law requires, then deleted.
• Your app account: until you delete it in the app.
• Try-on photos: deleted within 24 hours.
• Ad and visit details in your browser: up to 30 days, only if you said yes to cookies.
• Security logs of our software: 1 year.

Keeping it safe

Our website uses HTTPS. Staff sign in with their own PIN and see only what their role needs. If your details are ever leaked, we will tell you and the Data Protection Board of India without delay, as the law says.

Children

Our app and online booking are for people aged 18 and above. A parent or guardian should book for a child, and gives consent for the child's details. We do not track children or show them targeted ads.

Your rights

• See what we have about you: open the Me tab in our app, or ask us.
• Correct wrong details: ask us, and we will fix them.
• Stop offers: turn off "Offers on WhatsApp" in the app's Me tab, or reply STOP on WhatsApp. It is as easy as saying yes.
• Delete: use "Delete my details" in the app's Me tab, or write to us. We delete within 30 days, except bills the law asks us to keep.
• Nominate someone to use these rights for you if you die or cannot act.

Cookies and tracking

When you open our website the first time we ask before using cookies. If you say "Okay", we remember which ad or website brought you (for up to 30 days) and may use Google Tag Manager to measure our ads. If you say "No thanks", none of this is stored. You can change your choice here:

Change my cookie choice

Questions and complaints (grievance officer)

We reply within 7 days and solve it within 30 days. If you are not happy with our answer, you can complain to the Data Protection Board of India.

Terms of use

• Online bookings are requests until we confirm them on WhatsApp or by call.
• Prices on the website can change. The price on your bill at the salon is final. Offers cannot be combined unless we say so.
• Wallet money, points and cashback have no cash value, cannot be transferred, and follow the validity shown by the salon.
• Please tell us about allergies, skin or health conditions before a service. Some services need a patch test.
• These terms follow the laws of India. Courts of Indore, Madhya Pradesh will decide any dispute.

Cancellation and refunds

• Cancel or change a booking free of charge by calling, WhatsApp or the app, ideally 2 hours before.
• Advance or online payment: if you cancel at least 2 hours before, or we cancel, you get a full refund to the same payment method within 7 working days.
• Not happy with a service? Tell us within 3 days. We will fix it free where we can.
• Products: unopened products can be returned within 7 days with the bill. Opened products cannot be returned for hygiene reasons, unless they are damaged or expired.
• Memberships, packages and wallet top-ups are not refundable once used, unless the salon agrees in writing.
• Home delivery or shipping of products, if we offer it, is shown at checkout with the charge and expected time.

About us

We may update this page. The latest version is always here, with the date at the top.